• 5 Day Cancellation Policy: Valid for all current and new reservations made directly with the resort can be canceled without penalty up to 5 days in advance.
• Check-in is 4 p.m. on the day of your arrival. On the day of your departure, check-out is at 11 a.m.
• A daily Resort Fee of $95 plus tax will be applied to Bungalow and Villa reservations.
• Credit cards are authorized for the full amount of room, tax & Resort Fee 5 days prior to your arrival as a deposit for your stay. Incidentals are an additional $250 per night authorization.
• Should you need to cancel your reservation within the cancellation timeframe, you will forfeit the deposit amount.
• Pelican Hill^® is a non-smoking resort.
• An in-room safe is provided within each accommodation. Pelican Hill^® is not responsible for the valuables left unattended in your Bungalow or Villa.

• We welcome well-mannered, house-trained, disease-free dogs. Other pets, including but not limited to cats, birds and reptiles, may not stay or visit the resort. 
• Each Bungalow or Villa is limited to (1) dog up to 50 pounds, or (2) dogs up to a combined 75 pounds.
• A non-refundable fee of $350 will be applied to your account upon arrival to cover the costs of deep-cleaning the room following your visit. 
• Pets must be leashed and under their owner’s control at all times in outdoor public areas on property.
• Pets are not permitted in pool areas, at golf practice facilities, on golf courses or indoor public areas at any time.
• For health and safety purposes, pets may not sit at or on top of tables while visiting the outdoor areas of Resort restaurants.
• Pet owners are responsible for promptly picking up after their pets and bringing the appropriate materials to do so.
• Should any pet display dangerous, aggressive or unacceptable behavior (including but not limited to biting, excessive barking and/or evidence of disease), Pelican Hill^® reserves the right for their immediate removal.
• In advance of arrival, guests must disclose their intent to occupy a Villa or Bungalow with a pet.
• Upon booking, a Pet Agreement must be signed and a non-refundable fee will be assessed to cover the costs of deep-cleaning following a pet’s visit.
• Please reference the Pet Agreement for complete policies relating to housekeeping services, noise complaints, damages to accommodations and more.
• While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA and remain subject to the pet agreement and non-refundable fee.
• Pets must be on a leash no longer than 8 feet and under their owner’s control at all times.
• Pets are not allowed on any seat, chair, table or guest lap.
• Pets may not be provided food, but water is available upon request.
• Should any pet display dangerous, aggressive or unacceptable behavior (including but not limited to) biting, excessive barking, evidence of disease, urination or defecation in public areas, The Resort at Pelican Hill^® reserves the right for their immediate removal.

The Resort at Pelican Hill^® is private property. Entry is subject to the permission of the owner and is subject to the following rules and regulations. 

We reserve the right to deny admission, prevent entry, or require a person already admitted to leave the Resort or any part thereof, without refund, liability of compensation, for failure to comply with any of these rules for unsafe, illegal, or offensive behavior, to ensure safety, security, or order, or if we consider that the circumstance otherwise so require, in our sole and absolute discretion. 

• We endeavor to create and maintain a safe and enjoyable environment for all guests and Resort associates. Any behavior, language, or actions deemed unsafe, abusive, disruptive, offensive, or inappropriate, will not be tolerated. 
• Firearms, ammunition, weapons of any kind, objects or toys that appear to be weapons, fireworks or other similarly explosive objects, are prohibited. 
• Photography, videotaping, or recording of any kind, for unapproved commercial purposes.
• The use of drones for any reason. 
• Unauthorized group activities, events, speeches, including the use of banners, signs, flags, or other material for commercial or political purposes, or as part of a demonstration or protest. 
• Unauthorized solicitations of any kind, whether commercial, religious, educational, or otherwise, or conducting any commercial activities, including solicitations for money or other contributions or donations. 
• The sale of goods or services, or the display or advertisement of goods or services, unless authorized by the Resort. 
• The use of recreational devices such as remote-control toys, skateboards, scooters, etc., if deemed unsafe or disruptive by the Resort in its sole discretion. 
• Driving at an unsafe speed or failing to abide by all traffic signs and traffic laws. 
• Loud music or any other actions that unreasonably interfere with the ability of others to enjoy the Resort. 
• Open flames, candles, barbecues, grills, or any other items that can present a fire hazard anywhere on Resort property. 
• Children should be supervised at all times by an adult. Children under the age of 14 cannot be left unattended in the room, at the pool, or in the fitness facilities. 
• All guests are required to provide proof of current registration at the Resort if so requested by Resort Staff. 
• The Resort reserves the right to enter any room, at any time, for the purposes of safety, security, maintenance, or any other reason, even if the Room Occupied sign is displayed on the guestroom door. 
• The Resort’s common areas are intended for the short-term and incidental use by Resort guests and guests of the food & beverage areas. Spending excessive amounts of time in common areas by individuals who are not registered guests at the Resort for any reason is considered loitering and such individuals will be asked to leave the property. 
• Smoking of tobacco products and/or electronic cigarettes (i.e. vaping) is only permitted in designated outdoor smoking areas and is not allowed within 20 feet of building entrances and windows. Smoking is not allowed inside guest accomodations or on guestroom patios. 
• Resort at Pelican Hill^® prohibits the cultivation, distribution, or consumption of marijuana on any part of the premises. 
• Oversized vehicles such as trucks, RV’s, motorhomes, toy haulers, caravans, and trailers cannot be parked on Resort property. 

For additional information, please review the Resort’s Pet Policy, the use of pools, the Spa, the fitness facilities, and other Resort facilities, the use of the Golf Course, and our policies regarding our restaurants, reservations, outside food & beverage, decorations, and other. 

These Rules and Regulations are subject to change without notice.

• Pelican Grill is open daily.
• Coliseum Grill is open daily.
• The Great Room Lobby Lounge & Terrace is open Wednesday – Sunday.
• Caffe & Market and Caffe II are open daily.
• In-Room Dining is available to our Resort guests.
• Coliseum Pool and Villa Pool are available for Resort guests only including the hot tubs.
• Fitness Centers are open daily.
• The Spa is open daily and available to our Resort guests only.
• Pelican Hill^® Golf Club & Golf Shop are open daily.
• Newsstand & Gift Shop, Allegra and Spa Boutique are open daily.